Setting a Timezone for Google Calendar Integration: Google Calendar API needs a valid timezone to add your appointments in your Google Calendar. This is a common issue with new WordPress installations, sometimes the users don’t set a timezone which causes an error message when the client submits a new booking on the front-end booking form. […]
This message is caused by a WP default setting. By default, when you install WordPress the users registration feature is disabled. You can easily activate it by clicking on WP Settings – General. Then make sure that anyone can register.
One of the most commonly asked questions on Booking Ultra Pro is how to fix WordPress not sending email problem. Many of our users ask us why they are not receiving notifications of the bookings, or why their clients are not receiving a purchase receipt. In this article, we will show you how to fix […]
Sometimes there are conflicts between our plugin and either your theme or another plugin. Please follow the guidelines below to determine details about any conflicts for further troubleshooting. Testing for Theme conflicts To rule out a theme conflict, you’ll first need to temporarily activate a WordPress default (stock) theme like Twenty Fifteen. Then clear your […]
Sometimes, due either plugins or themes conflict you might get an error message in your WordPress site when activating Booking Ultra Pro. It doesn’t meant that the plugin has a bug but the plugin is conflicting with another plugin. It happens from time to time and can be resolved quickly. If for some reason you’re […]
Sometimes, an error like this is displayed in the WP Dashboard when trying to update the plugin “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”. This error message is commonly related to a hosting setting. When updating the plugin your website has to connect to […]
When creating a new custom field you have to make sure you’ve set a metaname for that field. It must to be unique. If you don’t set a custom name for the field then the information won’t be stored in the booking form.
Sometimes, when trying to book an appointment the time slots appear as unavailable. This can be due different reasons. The most common reason is that the capacity has been set to “0” in the Services section for a particular Staff Member. The Solution: Just make sure that quantity is at least 1, otherwise the service […]
This happens when you’ve set the debug mode of an add-on. Most of the case it’s Google Calendar that displays a debug message at the last step of the booking process. Solution: Click on the Google Calendar tab and make sure that the debug mode is turned off.
You have to enable auto return in your PayPal account, otherwise it will ignore the return field. From the documentation (updated to reflect new layout): Auto Return is turned off by default. To turn on Auto Return: 1. Log in to your PayPal account at https://www.paypal.com. The My Account Overview page appears. 2. Click the Profile subtab. The […]