Support and Documentation
Sometimes there are conflicts between our plugin and either your theme or another plugin. Please follow the guidelines below to determine details about any conflicts for further troubleshooting. Testing for Theme conflicts To rule out a theme conflict, you’ll first need to temporarily activate a WordPress default (stock) theme like Twenty Fifteen. Then clear your […]
Sometimes, due either plugins or themes conflict you might get an error message in your WordPress site when activating Booking Ultra Pro. It doesn’t meant that the plugin has a bug but the plugin is conflicting with another plugin. It happens from time to time and can be resolved quickly. If for some reason you’re […]
Sometimes, an error like this is displayed in the WP Dashboard when trying to update the plugin “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”. This error message is commonly related to a hosting setting. When updating the plugin your website has to connect to […]
When creating a new custom field you have to make sure you’ve set a metaname for that field. It must to be unique. If you don’t set a custom name for the field then the information won’t be stored in the booking form.
Sometimes, when trying to book an appointment the time slots appear as unavailable. This can be due different reasons. The most common reason is that the capacity has been set to “0” in the Services section for a particular Staff Member. The Solution: Just make sure that quantity is at least 1, otherwise the service […]
This happens when you’ve set the debug mode of an add-on. Most of the case it’s Google Calendar that displays a debug message at the last step of the booking process. Solution: Click on the Google Calendar tab and make sure that the debug mode is turned off.
As your business grows, you look forward to expanding your team and add new employees to your schedule to share the workload. However, sometimes your employees leave your business for some reason or the other. In these scenarios, Booking Ultra Pro helps you get these additional tasks done in some simple steps. Adding a New […]
SMS credits (text) are bought separately and aren’t included in any version of Booking Ultra Pro. The cost vary depending on the region, the price range goes from $0.08 to $0.2 for one message of 160 characters or less. Adding Funds To My Account: 1) Login to your BUP Account. 2) Click on the “Add […]
In this tutorial we will show you how to start using the SMS reminders feature. Please note, this feature is available only on premium version and you have to add funds to your BUP account to start sending reminders to your clients. Please follow these steps: Step 1 – Make sure you have funds in […]
The plugin allows you to display a list of staff members. This way your clients can see all your staff in just one page, this will give clients the opportunity to check their public profiles. This can be achieved by using a simple shortcode. Just click on WP Pages, then click on Add new and […]