Sometimes there are conflicts between our plugin and either your theme or another plugin. Please follow the guidelines below to determine details about any conflicts for further troubleshooting.

 

Testing for Theme conflicts

To rule out a theme conflict, you’ll first need to temporarily activate a WordPress default (stock) theme like Twenty Fifteen. Then clear your browser cache and any other caching running in your admin.

Test your issue again, and if it no longer exists, you have a theme conflict. At this point adjustments will need to be made to your theme in order to get our plugin to work with your site.

Your theme must also implement wp_footer() in the footer.php file and wp_header(), otherwise scripts will not load correctly.

 

Testing for Plugin conflicts

If you’ve already ruled out a theme conflict, next you’ll need to check for plugin conflicts.

While a WP stock theme is still active, next deactivate all other plugins except for ours.

Test your issue once again, and if it no longer exists, you have a plugin conflict. To determine which plugin is conflicting, re-activate plugins one by one while testing to see if the issue returns after each activation. When the issue returns you’ve found the conflicting plugin.

At this point you’ll need to find an alternate solution to the conflicting plugin or have adjustments made to it.