Troubleshooting Theme & Plugin Conflicts

Sometimes there are conflicts between our plugin and either your theme or another plugin. Please follow the guidelines below to determine details about any conflicts for further troubleshooting. Testing for Theme conflicts To rule out a theme conflict, you’ll first need to temporarily activate a WordPress default (stock) theme like Twenty Fifteen. Then clear your […]

Error Updating the Plugin

Sometimes, an error like this is displayed in the WP Dashboard when trying to update the plugin “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”. This error message is commonly related to a hosting setting. When updating the plugin your website has to connect to […]